Refunds

We want you to be happy with what you buy. If a plugin or theme does not work the way its product page describes, you can ask for a refund within 14 days of purchase.

How to ask

Email us from the address you bought with, or write to us from the Support tab of your account, with your order number and a short description of the problem. We will first try to fix the problem or help you get the plugin running on your WordPress version. If we cannot fix it, we will refund the full purchase price and end the licence.

Renewals

A licence renewal is a new payment for another year of updates and support. You can ask for a refund of a renewal within 14 days of it being charged, on the same terms. If you cancel a subscription, the licence stays active until the end of the year you have already paid for.

What is not covered

• Changing your mind after you have installed and used the plugin or theme as intended.
• Problems caused by a site that does not meet the WordPress version, PHP version or hosting requirements listed on the product page.
• Customisations that we did not write or agree to support.

Refunds are paid back to the original payment method. Polar, our merchant of record, processes them, and they can take several working days to appear on your statement.